Ticket Info


The DeVos Performance Hall box office is primarily open for events only. However, tickets for DeVos Performance Hall events may be purchased at the DeVos Place box office, located inside the DeVos Place Grand Gallery entrance at 303 Monroe Ave NW, during the hours listed below.


DeVos Place Box Office Hours

Box office hours are subject to change.

Monday through Friday: 10:00 AM - 5:00 PM

Saturday, Sunday, and weekday evenings: based upon event schedule



DeVos Place/DeVos Performance Hall
303 Monroe Ave NW
Grand Rapids, MI 49503

The DeVos Place box office is located inside the Grand Gallery entrance on Monroe Ave.


Ticket Information

Tickets may be purchased the following ways:

At the DeVos Place box office in person (hours listed above)
On-line at Ticketmaster.com

* Patrons who have accessible seating needs may also contact the ADA sales number at 800-877-7575.

Tickets can be purchased by using cash, Visa, Mastercard, American Express and Discover.

Fan Guarantee:

DeVos Performance Hall is proud to participate in Ticketmaster’s Fan Guarantee. Purchases made through the DeVos Place and DeVos Performance Hall Box Offices or Ticketmaster.com, are subject to a 72 hour return policy offered by Ticketmaster. This policy does not apply to pre-sale tickets. There are no refunds on tickets purchased during an event pre-sale.

Also included in the Ticketmaster Fan Guarantee:

-     Full refunds for cancelled events

-     Verified (100% guaranteed) real tickets

-     And much more!


Tickets purchased by an unauthorized ticket distributer or third party may not be valid and cannot be guaranteed by DeVos Place or DeVos Performance Hall.  Fans with invalid tickets are welcome to purchase tickets at the DeVos Place/DeVos Performance Hall box office; prices and seating subject to availability.

Select events offer a group discount. Call 616.742.6600 or email groupsales@smggr.com for more details. 


Accessible Seating

Accessible seating may be purchased in person at the DeVos Place box office, Ticketmaster's ADA sales number at 800-877-7575, or on Ticketmaster.com.  Fans that require accessible seating must request this at the time of purchase.  Accessible seating is not guaranteed on the day of the event unless purchased in advance.

If you require a hearing interpreter or hearing loop, please contact Hilarie Carpenter at hcarpenter@smggr.com to arrange it at least seven (7) days prior to the event.

Booster seats are available on a first come, first served basis at coat check. Patrons will need to leave a photo ID to check out a booster seat. Patrons may check out one booster seat per child, based on availability. 

For additional accessible seating information, click HERE.


Mobile Tickets

Getting into an event is easier than ever with Mobile Tickets! Download the Ticketmaster App and sign in or create a Ticketmaster account.  Click the “My Events” tab at the bottom the screen and select the event you are attending. Present the QR code on your device to be scanned and you are in. (No need to print the QR code)

Pro tip: Add your tickets to your “wallet” on your mobile device for even easier access!

For more information on Mobile Tickets, click HERE


Transferring Tickets

Sometimes, you and your friends arrive to the show at different times. Instead of waiting around at the gates, transfer their tickets to them.  It is safe and easy.

*Both parties must have a Ticketmaster account in order for the transfer to be completed.*

- Sign into your Ticketmaster account.

- Click the “Transfer Tickets” button and select the tickets you want to transfer.

- Enter the recipient’s name and email address (be sure it is the email associated to their Ticketmaster account!)

- Click “Send”.

You will receive two emails: one to confirm your tickets have been sent, and another once the tickets have been accepted by the recipient. The recipient will need to sign in to their account and accept the tickets for the transfer to be complete.   Click HERE for additional information. 


For complete FAQs for all other ticket related inquiries, click HERE