DeVos Performance Hall is fully compliant with the American with Disabilities Act. Information on accessibility can be found below. DeVos Performance Hall provides a full range of accommodations for guests with ADA requests to ensure their safety, comfort and enjoyment of our events and facilities.
Guests needing special accommodations or services should make such a request before purchasing tickets to the show, to request assistance reach out to the ADA Coordinator at 616-742-6600.
Accessible Seating & Ticketing:
Wheelchair accessible seating and semi-ambulatory seating are located in various sections and levels throughout DeVos Performance Hall.
Please identify yourself as a guest with a disability upon purchasing tickets. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you. The companion/escort may accompany a guest with a disability only in designated seating areas. Accessible seating is available for purchase at the DeVos Place or Van Andel Arena box offices in person, online at
Ticketmaster.com or through Ticketmaster's ADA sales number by phone at 800-877-7575.
Accessible Seating Terms
Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage.
Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.
Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.
Any questions and/or concerns should be directed to the DeVos Place Box Office. Box office hours vary, visit
Ticket Information page for up to date hours and note they may change without notice.
If a patron needs an accessible (ADA) seating location, but has purchased a ticket on the secondary ticket market or is using a DeVos Performance Hall season ticket that is not designated as an accessible (ADA) seating location, the patron should call the the ADA Coordinator for proper arrangements at 616-742-6600.
Accessible (ADA) Seating Relocation Policy:
Please reach out to your point of
purchase as soon as possible to request a ticket exchange for accessible
seating. If an exchange is not available, please find the nearest staff member for assistance, to request relocation
when you arrive to the event. We recommend arriving as soon as doors open for
best availability. Please be aware that while we will attempt to
accommodate you however possible, we cannot guarantee that there will be an
available relocation seat for you. ASM Global is not responsible for ticket
sales for some events, and we cannot guarantee the availability of additional
seats at events, particularly those events that are sold out. If you encounter an issue during an event with your ticket or
seating, please find the nearest staff member for assistance.
Accessible Parking:
Parking is conveniently located under the convention center. Access to the parking lot is on Michigan Street and Lyon Street. DeVos Performance Hall parking is available 24/7 and may be paid by credit card or debit card. Parking facilities at DeVos Place are managed by the
City of Grand Rapids.
There are drop-off curb cutouts in front of the theater main entrance. These make your entrance to the theater easy to maneuver. Please keep in mind that this area is for drop-offs only; parking is not permitted in this area.
Guests with Visual Impairments/Service Animals:
Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside DeVos Performance Hall. Please identify such animals to ticket takers upon entry.
Hearing Assistance:
Complimentary Assisted Listening Devices are available at DeVos Performance Hall. Please ask any staff member for assistance if you are interested in checking out a listening device. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event. There are a limited number of Assisted Listening Devices and will be available on a first come, first served basis.
The Tele-coil Hearing Loop system in place for the hearing impaired will allow hearing aids to serve as wireless loudspeakers, delivering clear, sharp, customized sound right inside the ear. An induction loop system transmits magnetic energy to telecoil-equipped hearing aids through a wire that surrounds the audience. Patrons simply flip a switch on their T-coil equipped hearing aid and the sound is transmitted directly into their ears.
If you require a sign language interpreter, please contact Hilarie Carpenter at
hcarpenter@asmgrandrapids.com to request the interpreter and discuss seating options that will allow for the best view of the interpreter. For best availability of seating locations that can accommodate interpreter placement, please reach out before the event goes on sale to the public.
The Michigan Relay Service can relay calls between a person with a TDD phone and any other phone user. Specifically trained personnel are available 24 hours a day 365 days a year to relay the call. To use the Michigan Relay Service, simply pick up any phone and dial 711 to reach relay services.
Sensory Bags:
DeVos Performance Hall offers sensory items free of charge for patrons. Please ask any staff member for assistance if you are interested in checking out a sensory item. Identification is required in order to check out items. Identification will be returned to the patron upon return of the item. Sensory items are available on a first come, first served basis. These sensory bags were provided by
i Understand love heals.
Sensory items available:
-
Wiggle Seat: A specially designed wiggle seat helps calm and focus while allowing those using it to quietly move while working, enabling them to stay on task and be more productive. The sensory cushion is an outlet for excess energy.
- Lap Pad: Super soft fleece weighted Lap Pads are sensory tools that offer deep calming pressure; increasing the ability to focus, relieving anxiety and stress. It gives those with the wiggles a comforting sense of security and has a relaxing effect on the body and mind. Soothing dual textures alleviate excess energy, decrease restlessness, relieve stress and improve attentiveness.
- Noise Cancelling Headphones: World-class noise cancellation headphones will allow for a better listening experience in any environment. They feature a noise-rejecting, dual-mic system for clear sound and voice pick up. The balanced audio performance can be played at any volume and includes cable-free Bluetooth pairing.
- Fidget Toy/Pop-It's: These toys provide external stimuli to focus and an outlet for pent-up nervous energy. Pop-It fidget toys also help to relieve anxiety and stress by providing something to keep your hands busy, which are the most visibly affected body part in stressful situations.
Wheelchairs:Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.