Ticketing Information

Box Office

Van Andel Arena, DeVos Performance Hall & DeVos Place events work with two verified ticket providers: Ticketmaster and AXS. Please follow the links provided on this website to purchase event tickets.

Ticketmaster events can be purchased online, in-person in advance, and on the day of the show.

AXS events can be purchased online in advance, or in-person only on the day of the show.

Box Office

To purchase tickets in-person for DeVos Performance Hall, Van Andel Arena & select DeVos Place shows, please visit our DeVos Place Grand Gallery Box Office.

Grand Gallery Box Office Hours

Monday thru Friday 11AM – 3PM

Grand Gallery Box Office Address

303 Monroe Ave. NW

Grand Rapids, MI 49503

To purchase tickets in person on the day of a show, the box office at Van Andel Arena, DeVos Performance Hall and DeVos Place will have specific hours of operation. Please click the link below to see those hours. **Box office hours are subject to change.**

Gift Certificates

Gift certificates to use for tickets are available for purchase in-person at the Grand Gallery Box Office. Gift certificates are available for any denomination. They must be redeemed in person. Please note that they are not valid for Grand Rapids Griffins hockey games or Grand Rapids Rise games. Gift certificates are not available for AXS shows.

Group Sales

Select events offer a group discount. Email groupsales@asmgrandrapids.com for more details.

Accessible Seating

Patrons who need accessible seating can purchase their tickets online, or in-person in advance for Ticketmaster events. Accessible seating is sold on a first-come, first sold basis and is not guaranteed on the day of the event.

For questions pertaining accessible seating, please call our box offic at 1-800-877-7575.

Accessible Seating Terms

Wheelchair Accessible: Seating location in which there are no stairs that allows for wheelchair or scooter usage.

Semi-Ambulatory: Seating for those with limited mobility that may require walking a few incline/decline stairs.
Companion Seat: Seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.

Sign Language Interpreter Requests

If you require a sign language interpreter, please contact Hilarie Carpenter at hcarpenter@asmgrandrapids.com to request the interpreter and discuss seating options that will allow for the best view of the interpreter. For best availability of seating locations that can accommodate interpreter placement, please reach out before the event goes on sale to the public.

Booster Seats
Booster seats are available on a first-come, first served basis. Please ask your usher or the nearest staff member if you would like to request a booster seat. Patrons will need to leave a photo ID to check out booster seats. Patrons may check out one booster seat per child, based on availability.

Ticket Policies

Re-Entry Policy:

Once a ticket has been scanned for entry into the venue(s), exiting and then re-entering is not permitted.

Digital Tickets:

For the best way to ensure ease of access and bypass any wifi issues, please download your digital tickets into your Apple or Google wallet. *Note: no barcode will show on tickets saved to your wallet, but they will scan!

Do not screenshot or print your digital tickets; they WILL NOT SCAN.

*Ticketmaster Mobile Tickets: Download the Ticketmaster app and sign in or create a Ticketmaster account. Click the "My Events" tab at the bottom of the screen and select the event you are attending. Present the SafeTix Live Barcode on your device to be scanned, and you are in.

For more information on Ticketmaster Mobile Tickets, click HERE.

*AXS Mobile Tickets: Download the AXS app on your phone and create an account to purchase and access your mobile tickets.

For more information on AXS Mobile Tickets, click HERE.

If you have all of your tickets in your account and the other portion of your party comes at a different time, you may transfer your ticket to them. It is safe and easy.

Ticketmaster Transferring Tickets:

Both parties must have a Ticketmaster account in order for the transfer to be completed.

• Sign into your Ticketmaster account
• Click the "Transfer Tickets" button and select the tickets you want to transfer
• Enter the recipient's name and email address (be sure it is the email associated with their Ticketmaster account!)
• Click "Send"

You will receive two emails: one to confirm your tickets have been sent, and another once the tickets have been accepted by the recipient. The recipient will need to sign in to their account and accept the tickets for the transfer to be complete.

Click HERE for additional information about transferring tickets.

AXS Transferring Tickets:
More info on ticket transferring for AXS ticketed shows here.

*From AXS.com

1. Sign in to your account on AXS.com.
2. Click on “Your Tickets” and select the event.
3. Click “Transfer”.
4. Select the ticket(s) you would like to transfer.
5. Select your contact or enter the recipient’s first name, last name, and email address.
6. Click 'Continue'
7. Review the information and click 'Transfer'

*From the AXS App

1. Tap the ticket icon at the bottom of the screen
2. Select the event you would like to transfer tickets from
3. Tap "Transfer"
4. Enter the recipients first name, last name, and email address
5. Tap 'Continue'
6. Review the information and tap 'Transfer'

The recipient will receive an email to download and install the AXS App, along with a link to claim their tickets.

Lost/Damaged Tickets or Issues with your digital tickets:

If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.

Refund Policy:

Tickets purchased in-person at the box office are eligible for refunds within three days of the original purchase.

Otherwise, no refunds or exchanges will be made unless otherwise determined by the event promoter. Refund questions may be directed at the point of purchase.