Assistant Box Office Manager

POSITION: Assistant Box Office Manager

REPORTS TO: Box Office Manager


SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Assistant Box Office Manager position within SMG Grand Rapids. The Assistant Box Office Manager assists in the management of the Van Andel Arena, DeVos Place, & DeVos Performance Hall box offices.



  • Assist ticket managers with individual show builds and inventory management….working with show management and promoter to facilitate all ticketing requirements.
  • Assist with the processing of suite and premium seating ticket orders.
  • Event day management of box office including financial settlement of shows.
  • Working from home in response to “after hours” urgent event requests as part of “on call” monthly scheduling.
  • Compiling daily sales reports and accountability of monies.
  • Facilitate training of part-time ticket seller staff including implementation of evolving technologies and best practices.
  • Sell tickets as needed via Ticketmaster ticketing system.
  • Build and maintain strong relationships with venue tenants, show promoters, and tour management.
  • Provide exceptional customer service to all guests within our facilities.
  • All other duties/responsibilities as assigned.



  • Ability to handle cash, basic accounting, and prior ticket sales a MUST.
  • Excellent organizational and communications skills required.
  • Working knowledge of computer systems, including Microsoft Windows


This position offers a competitive salary and benefit package.  Resumes must include salary requirements for consideration and may be sent to:

Jordan Horton

SMG Grand Rapids

130 W.Fulton

Grand Rapids, MI  49503


No Phone Calls

The deadline to apply is May 26, 2017. 

SMG is an Equal Opportunity / Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor.