Please see our Accessibility page for information regarding accessibility.



Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.



ATM machines are available inside DeVos Performance Hall near the south end of the lobby and next to the Grand Gallery box office in DeVos Place.


Booster Seats

Booster seats for children are available on a first come, first served basis at coat check. Patrons will need to leave a photo ID to check out booster seat. Patrons may check out one booster seat per child, based on availability. 


Food and Beverage

The Amway Grand Plaza Hotel has the sole Food and Beverage rights. All outside food and beverage is prohibited from being brought in.


Listening Devices

DeVos Performance Hall is equipped with an assisted listening device system. Receivers are available for most events and are provided free of charge with a valid form of identification from coat check.

The Tele-coil Hearing Loop system in place for the hearing impaired will allow hearing aids to serve as wireless loudspeakers, delivering clear, sharp, customized sound right inside the ear. An induction loop system transmits magnetic energy to telecoil-equipped hearing aids through a wire that surrounds the audience. Patrons simply flip a switch on their T-coil equipped hearing aid and the sound is transmitted directly into their ears. 


Nursing mothers

Accommodations for nursing mothers are in the family restrooms, which are located in the Grand Gallery by the women’s restroom, the Overlook level near the elevators and outside DeVos Performance Hall in the Monroe Street Administration entrance.        



Parking is conveniently located under the convention center. Access to the parking lot is on Michigan Street and Lyon Street.

DeVos Performance Hall parking is available 24/7 and may be paid by credit or debit cards.

Additional parking may be available in the City-County Building on Monroe Avenue (across from DeVos Place) or in several other parking structures within walking distance.

Vehicles that are too large to fit in a parking structure may be given a permit to park on Scribner Street during the dates of the event.  Parking on Scribner Street is available on a first come, first served basis.

The cut out areas in front of DeVos Place and DeVos Performance Hall are intended as drop off zones, not a place to park.

Parking Facilities at DeVos Place are managed by the City of Grand Rapids



Wheelchairs are kept in the First Aid office for emergency use only. AMR or Security will operate in the case of an emergency. Four wheelchairs will be on site at all times for guests to use as needed. The DeVos Performance Hall security office will handle the distribution of all wheelchairs in conjunction with AMR and the Event Services staff. All users will be required to sign a wheelchair release form at time of check out.