Accessibility

The Guest Services department at DeVos Performance Hall strives to provide excellent service to all our guests, including those guests with disabilities and special needs. DeVos Performance Hall recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans with Disabilities Act (ADA) and Michigan accessibility mandates. DeVos Performance Hall provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities.

 

Guests needing special accommodations or services should make such a request at least two (2) weeks prior to the date of the event to the ADA Coordinator at 616-742-6500.

 

Accessible seating will be available in every price level when the show originally goes on-sale. To purchase accessible seating, please visit the DeVos Place Box Office. Box Office hours are Monday through Friday from 10 AM to 6 PM. Additional hours are available during events and event on-sales. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you. Accessible seating is also available for purchase through Ticketmaster by phone at 1-800-745-3000 and on-line at Ticketmaster.com.

 

Drop-off curb cutouts make your entrance to the theater easy to maneuver.

 

Guests with hearing or visual impairments needing assistance may contact our ADA Coordinator. DeVos Performance Hall is pleased to provide sign language interpreters for our hearing-impaired guests for select events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event, preferably prior to the event going on-sale.

 

The Tele-coil Hearing Loop system in place for the hearing impaired will allow hearing aids to serve as wireless loudspeakers, delivering clear, sharp, customized sound right inside the ear. An induction loop system transmits magnetic energy to telecoil-equipped hearing aids through a wire that surrounds the audience. Patrons simply flip a switch on their hearing aid and the sound is transmitted directly into their ears.

 

A limited number of Assisted Listening Devices are available at coat check on a first come, first served basis. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.

 

The Michigan Relay Service can relay calls between a person with a TDD phone and any other phone user. Specifically trained personnel are available 24 hours a day, 365 days a year to relay the call. To use the Michigan Relay Service, simply pick up any phone and dial 711 to reach relay services.

 

Accessible parking is available in the DeVos Place parking ramp located below DeVos Place with entrances on Michigan Street and Lyon Street. Parking lots and ramps surrounding DeVos Place also offer accessible parking. Please refer to the provided map for parking locations or contact The City of Grand Rapids Parking Services at 616-456-3290.

 

Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are welcome in the seating area of the individual with a disability, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal.

 

Wheelchairs are kept in the First Aid office for emergency use only. AMR or Security will operate in the case of an emergency.